International Sales FAQs


How do I place an order?

Complete the account application / enquiry form online, or by email along with your first order to or fax +44 116 284 3696. A member of the Pyramid International Export Sales team will contact you within 24 hours (during the working week) of receiving the order.


How do I pay for an order?

Initial orders are on a pro-forma invoice basis (payment in advance). Credit terms are normally arranged once a relationship has been established or credit insurance arranged. First order payment must be made via a Bank Transfer and after that in any of the following ways: Bank transfer Credit Card - Visa / MasterCard / AmEx / PayPal. All payments must be made in UK Sterling.


What are the minimum quantities / order values?

A minimum order value for Export orders is £600.00. Please speak to a member of the Pyramid International Export Sales team about minimums per product.


How do I find out about prices?

Please contact a member of the Pyramid International Export Sales team for your prices. The prices are based on the UK price list (see UK sales prices) with set prices for retail, wholesale and distributor customers. We can also quote prices for different packaging across all our products including rolled and labelled posters, packaged merchandise and products in shippable cartons.


What about shipping and freight?

After being picked, orders are packed according to their size, product mix and shipping requirements, usually within 72 hours of the order being received, before awaiting collection from your freight company. Pyramid International's policy is that all export orders are sold on an "Ex-works" basis meaning that the customer is responsible for all shipping costs.


How long will my order take?

This will depend on the products you order as some can take longer to produce than others.


Can I return products?

We do not accept returns back to our Distribution centre. To receive a credit for items you need to speak to your Account Manager who can deal with this for you.


Do you have any catalogues of your products?

We do produce catalogues that can be sent out, however our website is always up to date.


Are your products licensed?

Yes all of our products are fully licensed.


How do I order from the EU Hub?

By visiting the European online ordering system, you can select items for despatch from our EU HUB in Germany. We offer a 3 (working) day lead time from confirmation of your order to despatch, which is free from the customs formalities that are associated with importing into the EU.

Minimum order is €1000 and we ask that you order in carton quantities to maintain an immediate turnaround. PLEASE NOTE - IF YOU WISH TO ORDER GOODS FROM OUR UK BASED WAREHOUSE, YOU WILL NEED TO SIGN OUT OF THIS SYSTEM AND SPEAK DIRECTLY TO YOUR ACCOUNT MANAGER – (Note you are unable to mix stock on this system with supply also from the UK)