Frequently Asked Questions

Find answers about sales and ordering, licensing and creative, and production and manufacturing.

Sales & Ordering

How do I place an order?

Place orders via the website once your trade account is set up. You can also call or email the sales team. EU customers can order via our EU Hub (Germany).

How do I pay and what are your terms?

New customers pay on a pro forma basis until a trading history is established. We accept bank transfer and major credit cards. Payments are taken in UK Sterling unless stated otherwise.

What are the minimum order values?

UK: £300 + VAT
International: £600
EU Hub (Germany): €1000, please order in carton quantities

How long will my order take?

UK: most orders despatched within 48 hours
Export: target despatch within 72 hours
Print on demand: about one week
EU Hub: ~3 working days to despatch

Can I return products?

We do not offer sale or return. You may exchange up to 15% of a poster order to refresh titles. Returns are only accepted if an order was incorrectly sent. For credits or exchanges, contact your Account Manager.

Are your products licensed?

Yes. All products are fully licensed.

Licensing & Creative

I have a new property or artwork to propose. What should I do?

Please e-mail licensing@pyramidinternational.com with all of the details and one of the team members will contact you.

Can I license a Pyramid design for other products?

Many in-house designs are available through our style guide. For licensing-out enquiries, please contact us via the website contact form.

Can you turn designs quickly for UK-made production?

Yes — having production capabilities in the UK gives us the ability to bring certain product categories to market more quickly.

Production & Manufacturing

How do you ensure quality and care for my order?

We invest in our people and processes, hold the Investors in People Standard, and focus on training and multi-skilling for consistent quality.

How do you ensure stock availability?

Our stock control system tracks goods across the supply chain, giving visibility from suppliers to customer warehouses.

Do you take bespoke printing requests?

Yes. Our in-house capabilities and partner network support a wide range of custom products. Please contact our Operations Manager to discuss your brief and receive a quotation.